Among these improvements, the dark mode will no longer be mandatory, assured Friday Christophe Fanichet, CEO of SNCF Voyageurs.
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“I propose that the reservation of train tickets by the SNCF Connect app becomes an Olympic discipline”, mocked, in early February, comedian Tanguy Pastureau. It must be said that since its launch on January 25, the application “all in one” SNCF Connect has been heavily criticized by its users. Deemed pretty by some, the dark mode, mandatory for booking tickets, turned out “difficult to read” for many users. “Of course I heard the criticism. This option of the light theme will be delivered by May”explained Christophe Fanichet, CEO of SNCF Voyageurs, on Friday April 8in an interview with Parisian.
According to the CEO, this choice was above all motivated by a better “visual comfort” and “energy savings”. “I remain convinced that it is the right choice”he confides on a daily basis. “But we have to listen to the critics. We will continue to enrich SNCF Connect in conjunction with our customers and user associations, including Fnaut (National Federation of Transport User Associations).”
On the other hand, the fact of having to enter the destination directly and not the departure station to book tickets will not be changed. This novelty had upset some users. “It’s a matter of habits objects Christophe Fanichet. Uber has it too, no problem.”
As for the multiple bugs reported by users, they are about to be resolved, promised the CEO. “We are well on our way to normal app launch.”tried to reassure the senior executive of the railway company.